You need a Community App

Within the generation of Millenials and Xenellians, everyone needs to catch up or else you’ll find yourself crawling, confused and baffled on how one can catch up on the developments of technology.

Just when we thought yahoo groups and google groups were brilliant; the rise of messengers has conquered the need for immediate response and took over our email’s then most used feature. However, if you don’t have everyone’s contact number or have them on your friends’ list, connecting can still be challenging to those who’d want to relay message promptly.

If you’re part of an association or a community where members insights, events, and programs are heavy on discussions; you will need an accessible avenue of information without searching so much from different channels or mediums.

As communication plays a vital role in coordination and discussions, here are few features you must have in order to increase productivity and speed up all the arrangements for your organization.

Group and Private Messaging

Consider your app useless if you won’t be able to use it to send out messages and maximise it to what you really need it for. When looking for a group communication app, go for one with both group and private messaging features. Immediate notifications and announcements are also crucial to ensure the messages get to be addressed across like how our social media notifications appear on our newsfeed. This way, you’ll be able to segmentize and put your apps in order instead of having yourself bothered by all the clutter of social media channels.

Profile Management

You need to know whom you’re talking to and ensure that the actual members of your community are the only ones who are in it and on it. Your community app shouldn’t be compromised on sensitive information and must be kept within the organization.

Repository

Most likely, you will be exchanging files and images to each other. Let alone, we’re in the generation of sending information from the cloud. Having to send, keep and store files are essential. A community app which adapts to efficiency will make you win in life immediately.

Calendar

Getting people in the group to agree on dates is one thing, but keeping track of key group activities and other planned events can be just as difficult, especially for larger groups. This is why you should look for a community app that helps remind the entire group of the next big activity thru a calendar which includes all the information each member should know.

Dashboard Privileges

To make sure the group is well handled, your app should have a semblance of authority. Ask for a dashboard where an admin can update the content as the days progress. You’ll have to remember that information varies and updates through time.

While there are many other great features found in plenty of communication apps for information dissemination and productivity, these five items stand out as the features to prioritize. With the right tools, managing and participating in an entire group with your community app is easy and not to forget, efficient.

Need an app? Create one in minutes and have it published on both apple and google store in a week! Send us a message and we’d be glad to walk you through your needs.

You need this: Customer Service, People Business.

Technology plays a huge critical role in the success of any business. The influx of today’s start-ups and innovative tech companies, the hospitality and service industry is no hard target. Rightfully so, in every innovation, the people as guests and employees are the main priority. If it takes time and effort, an idea already serves as an opportunity.

Clients and guests expect hospitality industry to cater to the needs and aid in the delivery of a consistent, personalized and enjoyable experience on every visit. The staff, on the other hand, would like to be assisted resulting in empowerment and much seamless guest services catering to their and every guest needs to fulfill or even exceed guest expectations: Anything that takes time and effort such as the check-in/check-out process; if it can be managed effectively to ensure efficiency and customer satisfaction – within access of the palm of your hand are exceeding guest services maximizing your property’s potential.

However, there is still strength in staying connected – online and offline. Relationships and service are the keys towards guest satisfaction. Often times, without noticing, we’ve become slaves to technology instead of making technology work for us.

Do you remember when service was just you and me? it was just between two people and we always say “it takes a village” to make things happen? As much as technology has been evolving and becoming more involved, we’re still human beings – something that has never changed.

Every business needs to keep customers and clients happy, but in the hospitality industry, it’s so vitally important to keep guests engaged in order for the business to grow and prosper. If you haven’t noticed yet, we’re starting to lose people in their most sincere hospitable form. Everything else now becomes just a job rather than serving with a heart and purpose; customers, on the other hand, aren’t happy with just receiving “please” and “thank you” or getting service with a smile.

As customers and guests are looking for a memorable experience and dynamic service where it counts. Here are few important points to ponder and apply to gain customer satisfaction:

  • Improving “first contact” resolution.

The primary drivers of customer satisfaction. How did you welcome them from arrival to setting.

  • Good listening skills and questioning techniques

As much as we would want to engage more, time is of an essence. Shorten the interaction time with customers – ask them the right questions with the modulated tone. It’s always how you ask, not what you’re asking.

  • Assistance

It should be a fast revert. Don’t keep your customer or guests waiting and hanging. Be clear and give them the response they expect to arrive. It’s always better to check rather than responding an outright no without even trying to know and checking.

Just like in any business, the customer should be the center of the universe and services should be designed around them. We are in the people business, without any of us, there won’t be any business.

Once an hotelier, always an hotelier. What’s your business? 🙂

PayPal Strengthens Support for Freelancers and MSMEs Through Launch of Business App and Freelancer Community Program

Photo by: Kassy Pajarillo

The digital payments leader PayPal announced today the launch of the PayPal Business App and the PayPal Freelancer Community Program to enable merchants and freelancers to advance in the Philippines’ increasingly mobile and digital economic environment.

Freelancers make up a significant portion in the Philippines, with the local Department of Information and Communication Technology pegging the number of freelancers at about 1.5 million. The country has become a hotbed for freelance work because of its enormous talent pool, technology-savvy demographic, and an upbeat business community.

Leveraging the three-point strategic framework set by ASEAN, PayPal’s new offerings will help micro, small and medium enterprises (MSMEs) scale up their businesses and services through increasing their access to the 3Ms: Money, Markets and Mentorship.

PayPal helps its Filipino merchant subscribers gain access to a wide network of 210 million active users from more than 200 markets around the world. The new business app and the freelancer program is PayPal’s answer to help achieve the goals for Money and Mentoring, respectively.

“PayPal has always been supportive of freelancers and MSMEs in Southeast Asia, ensuring that our customers get the best tools to move and manage their money seamlessly as they take charge of their cross-border businesses. The launch of the PayPal Business App is testament to that,” said Rahul Shinghal, General Manager, PayPal Southeast Asia. “As the ASEAN integration spotlights entrepreneurs, we are doing our own part in empowering the community by providing new services and programs that could accelerate their opportunities in line with ASEAN’s Money, Markets and Mentorship framework.”

PayPal Business App and PayPal.Me for Business

The PayPal Business App is a mobile application that offers merchants an easy way to manage their PayPal transactions wherever business takes them. Launched first in the Philippines amongst other Asian countries, the PayPal Business App allows merchants to review transactions, check balances in all currencies, send customized invoice to clients, track unpaid accounts and streamline their communications with clients at any time and place. It is the perfect business tool for busy freelancers, allowing them to check and make their transactions while on the go.

Interested users can simply download the app in the Android and Apple stores and sign up through their existing PayPal Business accounts.

Freelancers and MSMEs who are conducting their businesses on the go can also choose to use PayPal.Me for Business to get paid online. PayPal.Me for Business is a personalized unique link that sellers and freelancers can send to their customers. The link is instant and can be sent from any device on any platforms including text message, e-mail, instant messenger and social media platforms.

PayPal Freelancer Community Program
From selling and upgrading skills, to managing clients and money, the PayPal Freelancer Community Program themed “Take Control of Your Freelance Money” is proactively educating Filipino freelancers to help them grow their business.

PayPal has tapped the country’s top freelance experts to educate and mentor budding freelancers and solopreneurs to expand their reach, better manage their finances, and build strong client relationships. Technology whiz and blogger Abe Olandres, personal branding guru Liz Lanuza, serial entrepreneur Ginger Arboleda, and finance expert Fitz Villafuerte will lead the campaign. Through the program, PayPal will roll out a series of activities freelancers can be a part of:

  • PayPal Philippines Facebook page – PayPal’s first dedicated online space for freelancers to exchange ideas and gain insights from experts.
  • PayPal Summit – the campaign’s kick-off event, hosting freelancers to share best practices and spark dialogue on digital payments, business technology trends and personal branding.
  • Freelancer Learning Workshops – a collaboration with co-working spaces to provide closer interaction with freelancers as they discuss a spectrum of thematic topics on business and client servicing.

“We are establishing our first-ever Freelancer Community Program in the Philippines because it is one of the world’s most dynamic markets for freelancers and solopreneurs,” said Leanne Sheraton, Vice President of Marketing for PayPal Asia Pacific. “PayPal has been enabling Filipino freelancers to get paid easily and provide them with more convenient options to access their funds. We know from our research and insights that freelancers also want opportunities to upskill and be connected, which is why PayPal is expanding beyond offering payment solutions to provide community engagement and business amplification opportunities for our freelancer customers.

The Freelancer Community Program will connect established freelancers with their peers to provide mentorship and the guidance they need to navigate in this environment.”

For more information on the PayPal Business App, visit the page here. Businesses who are keen to set up their own PayPal.Me for Business account can also visit www.paypal.me to find out more. To know more about the PayPal Freelancer Community Program, log on to PayPal’s Philippines Facebook page.

Sales Lessons from a Marketing Practitioner

I have always loved selling and closing a sale – whether it’s a group account for room reservations, products on consignment, or accounts for marketing campaigns – it gives me that jolt of excitement as I associate every sale into winning.

However, the commitment of having to sell as the priority of my job scope is another story. I’ve always thought, I can help but having to make it as a primary is another story.

As a freelancer or a solopreneur, being your own sales person is key to survival and getting more projects under your belt. You are your own business developer. I have been juggling learning different hats but what remained constant were the following:

  • Prospecting for Lead Generation
  • Qualifying the Leads
  • Meeting the prospects to demonstrate value and translate their products into yours.
  • Education and Guide to Frame their thinking
  • Closing.

A sales cycle. Apparently, even if I was doing Marketing tasks, I have been already applying sales practices for the business. I learned that not every person you get to meet will turn into a closed sale.

Now that I’ve switched to business development, I’m learning how it takes practice, experience, and grit on facing clients knowing every sales agent encounters a 90% rejection rate. But, as you go through the process and master your product and getting to know your clients – you’d eventually turn the need into a want then into a necessity.

It’s still marketing, except, you’re more focused on closing the deal rather than helping sales disseminate information and collaterals branding.

From preparation to dealing with different clients from different industries, here are few B2B sales and marketing lessons I’ve learned in the process.

  1. Stories & Facts Matter

It’ll be of an advantage knowing you walk the talk and you know pain points of the industry or as a practitioner. Within the first few minutes of your conversation, it’s important that you give a brief background of where you’re coming from and where the company stands. Always carry a quick story on how your product helped and can help, how it solves a certain paint point and not just a cool add onto a company’s marketing mix. You should speak as an expert leader, you are the expert leader.

2. Not all clients are the right fit.

I understand that Sales is a numbers game. The law of averages matters, up until you get to hit the right person for your product. However, to lessen this pain on speaking to numerous people and the high rejection percentage; you’d already have to pre-screen the person you’re going to meet with, even right before you meet them. Think of these questions: Do you think they’re the right person to offer your product? Is s/he the decision maker? If you were in his/her shoes; if you give this product, do you think it’ll be a great addition to help them solve a challenge? How will they get to monetize your product? will it monetize or cut costs?

3. Customers First

As much as you’re focused on sealing a deal and close businesses for your company, salesmen tend to hard sell rather than offer their services towards answering a question, solving a problem. Switch that mindset and focus on helping your potential customers ahead first. Have your customers at the center and earn the opportunity to explain how you can help them by letting them share their pain points and challenges rather than dictating how awesome your product is and pushing self-promotions too much.

4. Continue to learn every day

There is no template in answering a need and solving challenges. There are no shortcuts, only better strategies. It’s the little things you have to do every day, all day, to make it work attitude matters. You’d have to put your head down, check your ego and get to work. Grind and hustle. Assess your approach, and if you’re brave enough, ask for feedback. This way, you get to apply these learnings to get your pitch better for the next one and when you do get to meet with that client again, you’ll be able to address the pain points and challenges they’ve shared and you’d be better prepared to know you’ve given it a thought and now have an answer to their challenges.

5. Re-acquaint yourself with Math

Because numbers don’t lie. Treat it like how you save up for a dream car, budget your bills and forecasting how to fund your future home. In business, staying close to the numbers makes you plan and set goals. If you earn more through commission, it’s great to push yourself to achieve your numbers to fund your dreams and goals; per month, you have a good target achieve. Just the same with business, sales boost the business and fuels the company to operate.

I would perhaps write more as I go along and share more lessons I’ve learned in the process. Care to share yours? Enjoy this article? Don’t forget to share.